How do I make a return?
Please double check your t-shirt size before you order! It’s an easy mistake to make, we’ve made it ourselves! If it happens, we’ll do our best to help.
*Before sending a return or exchange back to our facility, please e-mail email@example.com with the following information:
Name on order:
Email on order:
Date order was placed (must be within 14 days of delivery date):
Reason for return:
*Customer is responsible for return shipping costs, however, if you opted for an exchange, Caught in Candy will cover the costs to ship you the replacement. Please do not send anything back to us without first receiving instructions from our customer care as this may delay the processing of your refund/exchange/credit.
All returns must be reported within 14 days of the delivery date. We donate a portion of sales to a cause at the end of every month. Returns must be sent within 7 days of receiving the return/exchange instructions from our customer care team.
Merchandise must be unwashed and unworn
Donation must not have been registered.
A ‘Return Request’ e-mail must be sent to firstname.lastname@example.org
DO NOT send item back before receiving a reply from email@example.com
All garments are subject to inspection
Customer is responsible for return shipping costs and these are non-refundable. In cases of returns, the original shipping charge(s) are also non-refundable.
Can I make an exchange?
We can exchange the item for anything of equal or lesser value (from any category) that is still shown as available on our site in your desired size (if lesser, the difference will be refunded to you). The original and return shipping charges are non-refundable, however, we will cover the costs to send you the replacement item. If there is currently nothing available that appeals to you as an exchange, we can issue you a gift code for the full purchase amount of the returned item that can be used towards anything on our site and does not expire.
When will my purchase be refunded?
Refunds are issued upon return tracking number being provided for return shipment or failing that, upon receipt of return. You will be notified via e-mail that the refund has been processed. Please note that banking institutions may require additional days to process and post this transaction to your account.